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Featured from The Customer Centroid

Charlie Munger Lollapalooza
The Lollapalooza Effect: Charlie Munger's Blueprint for Mastering Complex Decisions

Charlie Munger offers understanding into the multifaceted nature of human psychology which is key to navigating complex decision making

Read article
Portrait of senior Venture Capitalist businesswoman wearing glasses, sitting in library, looking at the camera
Calculate TAM SAM SOM Realistically Bottom-up and Top-down—with Examples

How-to calculate your market size more objectively using multiple approaches to Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market

Read article
Group of founders huddle
Blitzscaling: Accelerate Your Business Growth and Dominate the Market

Gain a deeper understanding of this growth strategy, including key aspects of how blitzscaling is done, as outlined by Reid Hoffman and Chris Yeh.

Read article
All Articles
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Sort by Date
Strategy

The Lollapalooza Effect: Charlie Munger's Blueprint for Mastering Complex Decisions

Charlie Munger offers understanding into the multifaceted nature of human psychology which is key to navigating complex decision making
Strategic Growth
Dec 29
•
7 min read
•
Bastian Moritz
2023-12-29
Charlie Munger Lollapalooza
Startups

Validation Playbook to Build and Test Your Brand with Ads

Validating whether your product and message connect with real people by running ads for validation.
Startup Growth
Aug 7
•
7 min read
•
Bastian Moritz
2024-08-07
Strategy

Positioning: How to Establish Your Brand's Unique Identity in the Marketplace

How to Find Great Positioning: Establishing Your Brand's Unique Identity in the Marketplace
Strategic Growth
Jun 17
•
7 min read
•
Bastian Moritz
2024-06-17
Branding

Effective Use of Case Studies in Marketing and Sales

Why case studies are effective marketing and sales tools that build trust, generate leads, and maximize your business success.
Branding
Jun 8
•
7 min read
•
Bastian Moritz
2024-06-08
Research

Case Study Analysis

Using the Case Study Analysis Method to Analyze Marketing and Sales Collateral
Customer Research
Jun 1
•
7 min read
•
Bastian Moritz
2024-06-01
Research

Overcoming & Understanding the Pitfalls of Audience Research

Avoid falling into common traps when conducting audience research. Actionable strategies to improve your audience insights, ensuring your marketing efforts resonate effectively and drive long-term success.
Customer Research
May 13
•
7 min read
•
Bastian Moritz
2024-05-13
Audience Researcher with clipboard doing research on her audience
Research

Does it Really Matter to Distinguish Between ICP and ICA?

While distinguishing between ICP and ICA can help in clarity and strategic focus, the ultimate goal is to understand and effectively target customers.
Customer Research
May 12
•
7 min read
•
Bastian Moritz
2024-05-12
Sales

Lead Magnets: How-to Solve their 5 Most Difficult Challenges

By solving these key challenges you can develop lead magnets that effectively attract and convert your potential customers.
Customer-centric Sales
May 9
•
7 min read
•
Bastian Moritz
2024-05-09
professor experimenting with magnet got stuck to a model of a magnet
Research

Calculate TAM SAM SOM Realistically Bottom-up and Top-down—with Examples

How-to calculate your market size more objectively using multiple approaches to Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market
Customer Research
Apr 21
•
7 min read
•
Bastian Moritz
2024-04-21
Portrait of senior Venture Capitalist businesswoman wearing glasses, sitting in library, looking at the camera
Research

Refine Your Ideal Customer Profile

Methods and frameworks for narrowing your ICP. Continuously refine as you gather more data and insights.
Customer Research
May 4
•
7 min read
•
Bastian Moritz
2024-05-04
Surprised people
Research

Assessing Market Potential: How to plan your GTM and VCs Approximate Market Opportunity with TAM SAM SOM

Plan your GTM strategy and assess your market potential by looking at the market through the Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market
Customer Research
Apr 24
•
7 min read
•
Bastian Moritz
2024-04-24
Portrait of senior Venture Capital businesswoman wearing glasses in a white shirt looking at the camera
Strategy

Business & Growth Theories, Frameworks, Models, Methodologies

Understand business and growth using the proper frameworks, models, and methodologies.
Strategic Growth
Apr 19
•
7 min read
•
Bastian Moritz
2024-04-19
professor teaching Business and Growth Models
Startups

The Concept of "Tarpit Ideas" in the Context of Decision-making and Strategy

An analytical approach to help you mitigate the risks associated with tarpit ideas, these enticing but potentially fruitless ventures.
Startup Growth
Apr 16
•
7 min read
•
Bastian Moritz
2024-04-16
Strategy

Mastering the Value Proposition Canvas: A Strategic Guide for Value-driven Success

If you want to align your business offerings with customer needs for enhanced product-market fit, then the Value Proposition Canvas is ideal for you.
Strategic Growth
Apr 6
•
7 min read
•
Bastian Moritz
2024-04-06
Professor explaining the Value Proposition Canvas
Research

What are the Audience Research Methods to Inform Your Customer-centric Strategy?

Tailor your sales & marketing strategies effectively with audience research methods that help you understand the characteristics, needs, and preferences of your target audience.
Customer Research
Apr 1
•
7 min read
•
Bastian Moritz
2024-04-01
audience researcher with clipboard observing a group of people
Branding

Achieve Sustainable Growth with Strategic Customer and Buyer Journeys

The Buyer's Journey versus the Customer Journey, acquisition versus retention… How each journey is crucial in winning customers and turning them into lifelong advocates.
Branding
Mar 26
•
7 min read
•
Bastian Moritz
2024-03-26
Young Business People surprised by Customer Growth
Research

The Ultimate Customer Survey Strategy: Capturing the Full Customer Journey

How conducting 2 simultaneous surveys can unlock exponential insights into your audience buyer’s and customer’s journeys.
Customer Research
Mar 26
•
7 min read
•
Bastian Moritz
2024-03-26
Strategy

Success Inevitable: Riding the Wave of Mega Trends Pulls You Forward

Even if you ride the tidal waves of Mega Trends on a wooden barndoor you’ll likely be a super successful surfer out there. All you have to manage is to stay on the wave at all cost.
Strategic Growth
Mar 11
•
7 min read
•
Bastian Moritz
2024-03-11
Professional Surfer riding the huge wave with success
Sales

Better meet customer needs by focusing on the demand-side

How focusing on the demand-side will better meet consumer needs, potentially creating new markets or disrupting existing ones.
Customer-centric Sales
Mar 8
•
7 min read
•
Bastian Moritz
2024-03-08
Gen AI

How-to Convert Your Exported ChatGPT Conversations to use with Obsidian

This Beginner-level documentation provides a comprehensive guide for converting exported ChatGPT conversation data into Markdown files for use with i.e. Obsidian.
Artificial Intelligence
Feb 24
•
7 min read
•
Bastian Moritz
2024-02-24
Laptop screen with download window ChatGPT and Obsidian logos
Research

The Rule of 3: Make Everything more Intriguing, Memorable, and Enjoyable for Your Audience

Significantly enhance the effectiveness of your communication, easier to remember, and your messages more compelling.
Customer Research
Feb 22
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7 min read
•
Bastian Moritz
2024-02-22
Happy Family with Triplets
Research

The Strategic Use of Repeated Exposure and the Phenomenon of Familiarity

The mere exposure effect plays a significant role in shaping consumer decisions, influencing marketing strategies, and driving business growth.
Customer Research
Jan 28
•
7 min read
•
Bastian Moritz
2024-01-28
Woman with sunhat and sunscreen looking to hide from the mere exposure of the sun
Research

Effectively Leveraging Cognitive Dissonance in Marketing and Sales

How we can craft messages and strategies that carefully induce and resolve dissonance, guiding consumers toward desired outcomes
Customer Research
Feb 11
•
7 min read
•
Bastian Moritz
2024-02-11
Social Psychologist Leon Festinger Cognitive Dissonance
Startups

Startup Marketing Budget – up to 384% of Revenue

Why You as Startup Founders Should Rather Seek the Most Effective Marketing Initiatives Than Comparing Your Marketing Budgets.
Startup Growth
Feb 7
•
7 min read
•
Bastian Moritz
2024-02-07
Research

The Psychology of Reciprocity: Strategies to Leverage Reciprocity in Business

Reciprocity in business is about creating a harmonious exchange of value, the dance of give-and-take that builds trust, fosters loyalty, and drives growth.
Customer Research
Jan 31
•
7 min read
•
Bastian Moritz
2024-01-31
Reciprocity in a group of professionals giving each others gift
Startups

Are my product development decisions based on biased data?

Am I listening to my customers enough, or am I letting my biases drive decisions?
Startup Growth
Dec 13
•
7 min read
•
Bastian Moritz
2023-12-13
Sales

Sales in the Context of Social Media

A curated anthology of HubSpot's top blog posts on social selling. Learn how to effectively connect and sell in in the evolving world of social media-driven commerce.
Customer-centric Sales
Dec 5
•
7 min read
•
Bastian Moritz
2023-12-05
Diverse group of adults standing in front of a blackboard, jointly focused on smartphones.
Strategy

Informational Influence and how to use it in Marketing and Sales

How to use the power of credibility and knowledge in your businesses marketing and sales with “Informational Influence.”
Strategic Growth
Dec 3
•
7 min read
•
Bastian Moritz
2023-12-03
Research

Anchoring, the Cognitive Bias That Makes Us Rely Too Much on Initial Information

The Cognitive Bias that influences our choices because we tend to put a disproportionate weight on an initial of information.
Customer Research
Sep 26
•
7 min read
•
Bastian Moritz
2023-09-26
Why we buy and the cognitive bias of anchoring applied to sales and marketing.
Strategy

The Power of Informational Influence in Marketing and Sales

What is “Informational influence?” and how to leverage expert insights and group consensus to boost your marketing and sales strategies.
Strategic Growth
Nov 4
•
7 min read
•
Bastian Moritz
2023-11-04
Measuring

Only use A/B Testing for Micro-level Strategy, not Macro Strategy

Including a case study for "Micro vs. Macro: A/B Testing in Business Strategy"
Growth Metrics
Nov 3
•
7 min read
•
Bastian Moritz
2023-11-03
Measuring

Why is Customer Churn Important & How to Calculate Churn

Understanding customer churn is crucial for businesses, as it impacts customer retention, lifetime value, and overall profitability.
Growth Metrics
Nov 1
•
7 min read
•
Bastian Moritz
2023-11-01
Measuring

Use A/B Testing to Make Data-driven Decisions and Optimize Outcomes for Marketing, Product Development, Sales and Beyond

A/B testing to make informed decisions, reduce guesswork, and optimize outcomes through experimentation and data-driven decision-making.
Growth Metrics
Oct 28
•
7 min read
•
Bastian Moritz
2023-10-28
Gen AI

Understanding Semantics: From Language to AI and Business Applications

Understand semantics, its foundations, and its profound implications in today's business landscape from language to cutting-edge AI applications.
Artificial Intelligence
Oct 26
•
7 min read
•
Bastian Moritz
2023-10-26
Research

The Subtlety of Priming: Consumer Behavior for Your Sales and Marketing Strategies

The subtle art of influencing consumer choices: Use the Priming effect for Sales, Marketing, and Brand Growth
Customer Research
Sep 25
•
7 min read
•
Bastian Moritz
2023-09-25
Why we buy and the cognitive bias of priming applied to sales and marketing.
Research

The Framing Effect: The Art of Packaging Information in Sales and Marketing

How subtle shifts in message presentation can transform consumer decisions. Craft messages that resonate deeply with your audience, influence decisions of your prospects and drive desired outcomes for your customers.
Customer Research
Sep 24
•
7 min read
•
Bastian Moritz
2023-09-24
Why we buy and the cognitive bias of framing applied to sales and marketing.
Sales

Using Cognitive Biases in Sales & Software Trials: Loss Aversion, the Endowment Effect, and the Scarcity Bias

Learn the psychology behind 3 key cognitive biases in sales and discover how software companies leverage them to entice you into free trials of their premium features.
Customer-centric Sales
Oct 20
•
7 min read
•
Bastian Moritz
2023-10-20
Branding

The 11-Star Customer Experience: Beyond Expectations

How to Plan a Customer-centric User Experience that goes beyond the 7-stars
Branding
May 30
•
7 min read
•
Bastian Moritz
2021-05-30
hotel employer in front of the skyline of Dubai and the 7-star hotel
Sales

Crafting Custom Lists: The Underrated Key to Authentic Business Engagement

Discover the magic of crafting your own lists: Understand why creating your own lists, based on genuine research, is the secret weapon for businesses aiming for authentic and effective engagement.
Customer-centric Sales
Oct 8
•
7 min read
•
Bastian Moritz
2023-10-08
Research

Decoding Business Growth: Audience Research vs. Customer Research

Understand the nuances between Audience and Customer Research, to craft more successful business strategies. Including key methodologies, examples, and actionable insights for your businesses.
Customer Research
Oct 7
•
7 min read
•
Bastian Moritz
2023-10-07
Research

Adding the "Lifecycle Stage of Business" to Firmographic Segmentation

Consider introducing segmentation categories uniquely relevant to your business, like "lifecycle stages" within firmographic segmentation for a more tailored customer acquisition strategy.
Customer Research
Oct 6
•
7 min read
•
Bastian Moritz
2023-10-06
Strategy

Understanding the complexity of why questions… “Why questions are somewhat overdetermined.”

Understand the 'why' questions in business and learn how to harness the 5 Whys technique effectively to elevate your problem-solving strategy with a customer-centric lens.
Strategic Growth
Oct 4
•
7 min read
•
Bastian Moritz
2023-10-04
Peter Thiel speech in front of wall of posters with scientific accomplishments
Research

Decoding Personality through Twitter – The Next Frontier in Audience Analysis

New study with the largest dataset to date, to more accurately predict user personalities from tweets, paving the way for more personalized strategies in marketing, sales, and product design
Customer Research
Sep 28
•
7 min read
•
Bastian Moritz
2023-09-28
Strategy

10 Reasons Why You Must Know the Difference Between Priming – Framing – Anchoring

How to gain a clear understanding of the differences priming, framing, and anchoring so you can craft more impactful, resonant, and effective marketing and sales strategies.
Strategic Growth
Sep 25
•
7 min read
•
Bastian Moritz
2023-09-25
Visualization of the cognitive biases of priming, framing, and anchoring
Research

The FBM applied to Marketing & Sales - incl. a Case-Study

What causes behavior change? Understand the convergence of how motivation, ability, and triggers intertwine in the realm of marketing that lead to a particular behavior change
Customer Research
Sep 22
•
7 min read
•
Bastian Moritz
2023-09-22
Strategy

The 5 Principles of Conversion Copywriting

Conversion Copywriting is the practice of writing content with the primary goal of encouraging readers to take a specific action.
Strategic Growth
Sep 18
•
7 min read
•
Bastian Moritz
2023-09-18
Opinion

The Story of Daniel and Mara Launching a DTC Ecommerce Brand - UPDATED!

Udpated: Daniel, believes a referral program right from the launch will incentivize his initial customers to spread the word and bring in more buyers. But to combine this with the existing 25% discount offer? Mara perceives several challenges…
Opinion
Sep 5
•
7 min read
•
Bastian Moritz
2023-09-05
Strategist sitting in cafe explaining client a business strategy
Startups

An Easy to Apply Framework of "Talking to Customers"

"The Mom Test" offers valuable principles for early-stage startups and entrepreneurs to validate their ideas without falling into the trap of false positives.
Startup Growth
Sep 4
•
7 min read
•
Bastian Moritz
2023-09-04
Woman holding up a tablet in a doctors office
Strategy

The Strategic Advantage of VoC: Why Every Leader Should Listen to Their Customer

How Voice of the Customer (VoC) directly impacts bottom lines, drives innovation, and offers companies a clear edge in market positioning.
Strategic Growth
Aug 24
•
7 min read
•
Bastian Moritz
2023-08-24

A Framework for Conducting New Revenue Sprint Reviews

The framework is designed for rapid iteration and learning, enabling sales teams to fine-tune their approach based on data-driven insights. The goal is to generate actionable outcomes that refine both targeting and messaging to maximize new revenue potential.
Jun 26
•
7 min read
•
Bastian Moritz
2022-06-26
Customer Research
Bastian Moritz
Bastian Moritz
•
Customer Research
•
November 4, 2024
2024-11-04

My Biases Are Not Failures

I’m sitting in an important meeting and make a snap decision—maybe too quickly. Later, it turns out to be wrong. How did that happen? A moment of doubt that lingers. Why did I instinctively favor a colleague even when the facts said otherwise?

Our brain is a master of shortcuts—it tricks us faster than we realize. Situations like these aren’t rare; they shine a light on how our internal mechanisms shape our choices. These moments reveal a deeper truth: our brain operates on shortcuts.

Biases, or cognitive distortions, are systematic deviations in how we perceive and assess information. They come from the way our brain processes and simplifies decisions.

Here’s the kicker: Biases aren’t deliberate misdeeds, nor are they moral failings. They’re simply part of being human, and it’s okay to have them. What matters is how we deal with them.

Why does this matter?

Understanding that biases run on autopilot takes away the pressure to be perfect. These silent companions are part of our cognitive makeup—automatic processes that help us navigate daily life, sometimes for better, sometimes for worse.

Biases can lead to misjudgments, but they’re not inherently ethical missteps. They aren’t good or bad; they just are.

And that’s okay. Once we become aware of them, we have the power to make better, informed decisions and manage these unconscious influences. Recognizing them helps us make smarter choices.

What does this mean for you?

Whether at work, during negotiations, or when interacting with colleagues, ask yourself: Am I aware of how my perception is being shaped right now? The more you know your biases, the better you can question them and make wiser choices.

Biases affect more of our lives than we’d care to admit. But those who can identify and consciously manage them regain control.

Want to make better decisions?
Start by questioning your own biases and noticing the subtle moments when biases influence your perspective. After all, we all want to make better choices.

‍

Startup Growth
Bastian Moritz
Bastian Moritz
•
Startup Growth
•
December 11, 2023
2023-12-11

How do I use customer feedback without losing my vision?

Balancing the needs of customers while staying true to the original product vision is a critical and challenging aspect for any founder. This dilemma often leads to the unspoken question "How do I adapt my product based on customer feedback without losing sight of my original vision?"

This is a tough spot indeed. On one hand, customer feedback is invaluable for creating a product that truly meets market needs. On the other hand, there's a risk of straying too far from the initial vision and unique value proposition that made the product special in the first place.

A key part of navigating this is to have a clear, yet flexible, vision. It’s about understanding which parts of your vision are core and non-negotiable, and which parts can be adapted or evolved based on customer input. Regularly revisiting and refining your vision based on real-world insights is crucial.Also, it's important to identify the right customers to listen to. Not all feedback is equal, and focusing on feedback from your target market or ideal customer profile is essential.What's your take on this balance? Are there specific strategies or approaches you've considered or found effective in your experience?

Startup Growth
Bastian Moritz
Bastian Moritz
•
Startup Growth
•
April 17, 2024
2024-04-17

Tempting Startup Ideas to Better Pivot from

There are these tempting startup ideas that you would better leave unpursued or pivoting away from fast.

Dalton Caldwell and Michael Seibel discuss these seemingly irresistible startup ideas that are almost too good to be true—and that's precisely why they likely are—or are they?

They are too good to be true because they might be so called tarpit ideas. Ideas that seem obviously awesome at first, but even appearing to be fantastic opportunities to many, they harbor deep-seated issues that could doom entire venture.

Therefore, you must have compelling reasons to pursue these apparent gold rush opportunities. Tarpit ideas metaphorically represent all projects that ensnare you in situations where you expend significant effort but achieve minimal progress.

I find these ideas fascinating because it often seems not to be the technological advancement that keeps great developments from happening, but rather human factors, as we discuss in the startup idea examples.

Perhaps my interest sometimes appears as default skepticism, but I am genuinely eager to explore these ideas and delve into (yes, I said it…) the crucial question of “Why now?”.

Don’t shy away from the fact that very smart, very well-funded, very determined teams have tried them before. Maybe now is just the right point in time for the idea to find its fitness.

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