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Featured from The Customer Centroid

Charlie Munger Lollapalooza
The Lollapalooza Effect: Charlie Munger's Blueprint for Mastering Complex Decisions

Charlie Munger offers understanding into the multifaceted nature of human psychology which is key to navigating complex decision making

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Portrait of senior Venture Capitalist businesswoman wearing glasses, sitting in library, looking at the camera
Calculate TAM SAM SOM Realistically Bottom-up and Top-down—with Examples

How-to calculate your market size more objectively using multiple approaches to Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market

Read article
Group of founders huddle
Blitzscaling: Accelerate Your Business Growth and Dominate the Market

Gain a deeper understanding of this growth strategy, including key aspects of how blitzscaling is done, as outlined by Reid Hoffman and Chris Yeh.

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Sort by Date
Strategy

The Lollapalooza Effect: Charlie Munger's Blueprint for Mastering Complex Decisions

Charlie Munger offers understanding into the multifaceted nature of human psychology which is key to navigating complex decision making
Strategic Growth
Dec 29
•
7 min read
•
Bastian Moritz
2023-12-29
Charlie Munger Lollapalooza
Measuring

Growth Metrics
Dec 14
•
7 min read
•
Bastian Moritz
2024-12-14
Startups

Validation Playbook to Build and Test Your Brand with Ads

Validating whether your product and message connect with real people by running ads for validation.
Startup Growth
Aug 7
•
7 min read
•
Bastian Moritz
2024-08-07
Research

Case Study Analysis

Using the Case Study Analysis Method to Analyze Marketing and Sales Collateral
Customer Research
Jun 1
•
7 min read
•
Bastian Moritz
2024-06-01
Sales

Day Trading Attention: A Discussion with ChatGPT

A discussion about the deep strategic foundations, to capitalize on market fluctuations to attract and engage users continuously.
Customer-centric Sales
May 19
•
7 min read
•
Bastian Moritz
2024-05-19
Research

Overcoming & Understanding the Pitfalls of Audience Research

Avoid falling into common traps when conducting audience research. Actionable strategies to improve your audience insights, ensuring your marketing efforts resonate effectively and drive long-term success.
Customer Research
May 13
•
7 min read
•
Bastian Moritz
2024-05-13
Audience Researcher with clipboard doing research on her audience
Research

Does it Really Matter to Distinguish Between ICP and ICA?

While distinguishing between ICP and ICA can help in clarity and strategic focus, the ultimate goal is to understand and effectively target customers.
Customer Research
May 12
•
7 min read
•
Bastian Moritz
2024-05-12
Research

Calculate TAM SAM SOM Realistically Bottom-up and Top-down—with Examples

How-to calculate your market size more objectively using multiple approaches to Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market
Customer Research
Apr 21
•
7 min read
•
Bastian Moritz
2024-04-21
Portrait of senior Venture Capitalist businesswoman wearing glasses, sitting in library, looking at the camera
Research

Refine Your Ideal Customer Profile

Methods and frameworks for narrowing your ICP. Continuously refine as you gather more data and insights.
Customer Research
May 4
•
7 min read
•
Bastian Moritz
2024-05-04
Surprised people
Research

Assessing Market Potential: How to plan your GTM and VCs Approximate Market Opportunity with TAM SAM SOM

Plan your GTM strategy and assess your market potential by looking at the market through the Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market
Customer Research
Apr 24
•
7 min read
•
Bastian Moritz
2024-04-24
Portrait of senior Venture Capital businesswoman wearing glasses in a white shirt looking at the camera
Strategy

Business & Growth Theories, Frameworks, Models, Methodologies

Understand business and growth using the proper frameworks, models, and methodologies.
Strategic Growth
Apr 19
•
7 min read
•
Bastian Moritz
2024-04-19
professor teaching Business and Growth Models
Strategy

The Power of the Awareness-Intent Matrix: Stages of Awareness

How to align your communication and copy with customer readiness AND awareness for improved engagement and higher conversion rates.
Strategic Growth
Apr 9
•
7 min read
•
Bastian Moritz
2024-04-09
copywriters and marketers discussing awareness-level stages
Research

What are the Audience Research Methods to Inform Your Customer-centric Strategy?

Tailor your sales & marketing strategies effectively with audience research methods that help you understand the characteristics, needs, and preferences of your target audience.
Customer Research
Apr 1
•
7 min read
•
Bastian Moritz
2024-04-01
audience researcher with clipboard observing a group of people
Research

The Concept and Effects of Social Proof in Marketing and Sales

Customer Research
Mar 29
•
7 min read
•
Bastian Moritz
2024-03-29
Research

The Ultimate Customer Survey Strategy: Capturing the Full Customer Journey

How conducting 2 simultaneous surveys can unlock exponential insights into your audience buyer’s and customer’s journeys.
Customer Research
Mar 26
•
7 min read
•
Bastian Moritz
2024-03-26
Strategy

Success Inevitable: Riding the Wave of Mega Trends Pulls You Forward

Even if you ride the tidal waves of Mega Trends on a wooden barndoor you’ll likely be a super successful surfer out there. All you have to manage is to stay on the wave at all cost.
Strategic Growth
Mar 11
•
7 min read
•
Bastian Moritz
2024-03-11
Professional Surfer riding the huge wave with success
Gen AI

How-to Convert Your Exported ChatGPT Conversations to use with Obsidian

This Beginner-level documentation provides a comprehensive guide for converting exported ChatGPT conversation data into Markdown files for use with i.e. Obsidian.
Artificial Intelligence
Feb 24
•
7 min read
•
Bastian Moritz
2024-02-24
Laptop screen with download window ChatGPT and Obsidian logos
Research

The Rule of 3: Make Everything more Intriguing, Memorable, and Enjoyable for Your Audience

Significantly enhance the effectiveness of your communication, easier to remember, and your messages more compelling.
Customer Research
Feb 22
•
7 min read
•
Bastian Moritz
2024-02-22
Happy Family with Triplets
Research

The Strategic Use of Repeated Exposure and the Phenomenon of Familiarity

The mere exposure effect plays a significant role in shaping consumer decisions, influencing marketing strategies, and driving business growth.
Customer Research
Jan 28
•
7 min read
•
Bastian Moritz
2024-01-28
Woman with sunhat and sunscreen looking to hide from the mere exposure of the sun
Research

Effectively Leveraging Cognitive Dissonance in Marketing and Sales

How we can craft messages and strategies that carefully induce and resolve dissonance, guiding consumers toward desired outcomes
Customer Research
Feb 11
•
7 min read
•
Bastian Moritz
2024-02-11
Social Psychologist Leon Festinger Cognitive Dissonance
Opinion

Great Writing on the Internet is like Makeup in Real Life

How carefully crafted words can enhance, transform, and communicate.
Opinion
Feb 9
•
7 min read
•
Bastian Moritz
2024-02-09
Writer sitting at desk in front of bookshelf with typewriter
Startups

Startup Marketing Budget – up to 384% of Revenue

Why You as Startup Founders Should Rather Seek the Most Effective Marketing Initiatives Than Comparing Your Marketing Budgets.
Startup Growth
Feb 7
•
7 min read
•
Bastian Moritz
2024-02-07
Research

The Psychology of Reciprocity: Strategies to Leverage Reciprocity in Business

Reciprocity in business is about creating a harmonious exchange of value, the dance of give-and-take that builds trust, fosters loyalty, and drives growth.
Customer Research
Jan 31
•
7 min read
•
Bastian Moritz
2024-01-31
Reciprocity in a group of professionals giving each others gift
Research

Attract Better Leads With ICPs in Marketing

Attract high-quality leads that are a good fit for your business
Customer Research
Jan 4
•
7 min read
•
Bastian Moritz
2024-01-04
Thumbnail group of persons finding out something interesting
Opinion

The Authenticity Paradox: Navigating the Real in a Syndicated World

Our relationship with content reflects a quest for truth and reliability in an increasingly complex world.
Opinion
Dec 27
•
7 min read
•
Bastian Moritz
2023-12-27
Sales

Sales in the Context of Social Media

A curated anthology of HubSpot's top blog posts on social selling. Learn how to effectively connect and sell in in the evolving world of social media-driven commerce.
Customer-centric Sales
Dec 5
•
7 min read
•
Bastian Moritz
2023-12-05
Diverse group of adults standing in front of a blackboard, jointly focused on smartphones.
Strategy

Informational Influence and how to use it in Marketing and Sales

How to use the power of credibility and knowledge in your businesses marketing and sales with “Informational Influence.”
Strategic Growth
Dec 3
•
7 min read
•
Bastian Moritz
2023-12-03
Research

Anchoring, the Cognitive Bias That Makes Us Rely Too Much on Initial Information

The Cognitive Bias that influences our choices because we tend to put a disproportionate weight on an initial of information.
Customer Research
Sep 26
•
7 min read
•
Bastian Moritz
2023-09-26
Why we buy and the cognitive bias of anchoring applied to sales and marketing.
Strategy

The Power of Informational Influence in Marketing and Sales

What is “Informational influence?” and how to leverage expert insights and group consensus to boost your marketing and sales strategies.
Strategic Growth
Nov 4
•
7 min read
•
Bastian Moritz
2023-11-04
Measuring

Only use A/B Testing for Micro-level Strategy, not Macro Strategy

Including a case study for "Micro vs. Macro: A/B Testing in Business Strategy"
Growth Metrics
Nov 3
•
7 min read
•
Bastian Moritz
2023-11-03
Research

The Subtlety of Priming: Consumer Behavior for Your Sales and Marketing Strategies

The subtle art of influencing consumer choices: Use the Priming effect for Sales, Marketing, and Brand Growth
Customer Research
Sep 25
•
7 min read
•
Bastian Moritz
2023-09-25
Why we buy and the cognitive bias of priming applied to sales and marketing.
Research

The Framing Effect: The Art of Packaging Information in Sales and Marketing

How subtle shifts in message presentation can transform consumer decisions. Craft messages that resonate deeply with your audience, influence decisions of your prospects and drive desired outcomes for your customers.
Customer Research
Sep 24
•
7 min read
•
Bastian Moritz
2023-09-24
Why we buy and the cognitive bias of framing applied to sales and marketing.
Strategy

Know Your Audience Better Than They Know Themselves

The power of audience empathy and the bottom-line impact of knowing your audience. A strategy to foster profound audience understanding and elevating brand perception.
Strategic Growth
Oct 9
•
7 min read
•
Bastian Moritz
2023-10-09
Group of professionals surprised
Research

Decoding Business Growth: Audience Research vs. Customer Research

Understand the nuances between Audience and Customer Research, to craft more successful business strategies. Including key methodologies, examples, and actionable insights for your businesses.
Customer Research
Oct 7
•
7 min read
•
Bastian Moritz
2023-10-07
Branding

Unlock Audience-Centric Success with Perfect Message Audience Fit

Message Audience Fit, the key to ensuring your brand's voice resonates in today's crowded marketplace. Learn how to craft audience-centric messages that not only reach but truly connect.
Branding
Oct 5
•
7 min read
•
Bastian Moritz
2023-10-05
Strategy

Understanding the complexity of why questions… “Why questions are somewhat overdetermined.”

Understand the 'why' questions in business and learn how to harness the 5 Whys technique effectively to elevate your problem-solving strategy with a customer-centric lens.
Strategic Growth
Oct 4
•
7 min read
•
Bastian Moritz
2023-10-04
Peter Thiel speech in front of wall of posters with scientific accomplishments
Research

Decoding Personality through Twitter – The Next Frontier in Audience Analysis

New study with the largest dataset to date, to more accurately predict user personalities from tweets, paving the way for more personalized strategies in marketing, sales, and product design
Customer Research
Sep 28
•
7 min read
•
Bastian Moritz
2023-09-28
Strategy

10 Reasons Why You Must Know the Difference Between Priming – Framing – Anchoring

How to gain a clear understanding of the differences priming, framing, and anchoring so you can craft more impactful, resonant, and effective marketing and sales strategies.
Strategic Growth
Sep 25
•
7 min read
•
Bastian Moritz
2023-09-25
Visualization of the cognitive biases of priming, framing, and anchoring
Research

The FBM applied to Marketing & Sales - incl. a Case-Study

What causes behavior change? Understand the convergence of how motivation, ability, and triggers intertwine in the realm of marketing that lead to a particular behavior change
Customer Research
Sep 22
•
7 min read
•
Bastian Moritz
2023-09-22
Strategy

The 5 Principles of Conversion Copywriting

Conversion Copywriting is the practice of writing content with the primary goal of encouraging readers to take a specific action.
Strategic Growth
Sep 18
•
7 min read
•
Bastian Moritz
2023-09-18
Opinion

The Story of Daniel and Mara Launching a DTC Ecommerce Brand - UPDATED!

Udpated: Daniel, believes a referral program right from the launch will incentivize his initial customers to spread the word and bring in more buyers. But to combine this with the existing 25% discount offer? Mara perceives several challenges…
Opinion
Sep 5
•
7 min read
•
Bastian Moritz
2023-09-05
Strategist sitting in cafe explaining client a business strategy
Youtube

YouTube Plans the Integration of Advanced Language and Recommender Models

YouTube's plans for a more audience-centric platform, promises deeper connections between viewers and creators.
YouTube
Sep 6
•
7 min read
•
Bastian Moritz
2023-09-06
YouTube
Customer Research
Bastian Moritz
Bastian Moritz
•
Customer Research
•
November 4, 2024
2024-11-04

My Biases Are Not Failures

I’m sitting in an important meeting and make a snap decision—maybe too quickly. Later, it turns out to be wrong. How did that happen? A moment of doubt that lingers. Why did I instinctively favor a colleague even when the facts said otherwise?

Our brain is a master of shortcuts—it tricks us faster than we realize. Situations like these aren’t rare; they shine a light on how our internal mechanisms shape our choices. These moments reveal a deeper truth: our brain operates on shortcuts.

Biases, or cognitive distortions, are systematic deviations in how we perceive and assess information. They come from the way our brain processes and simplifies decisions.

Here’s the kicker: Biases aren’t deliberate misdeeds, nor are they moral failings. They’re simply part of being human, and it’s okay to have them. What matters is how we deal with them.

Why does this matter?

Understanding that biases run on autopilot takes away the pressure to be perfect. These silent companions are part of our cognitive makeup—automatic processes that help us navigate daily life, sometimes for better, sometimes for worse.

Biases can lead to misjudgments, but they’re not inherently ethical missteps. They aren’t good or bad; they just are.

And that’s okay. Once we become aware of them, we have the power to make better, informed decisions and manage these unconscious influences. Recognizing them helps us make smarter choices.

What does this mean for you?

Whether at work, during negotiations, or when interacting with colleagues, ask yourself: Am I aware of how my perception is being shaped right now? The more you know your biases, the better you can question them and make wiser choices.

Biases affect more of our lives than we’d care to admit. But those who can identify and consciously manage them regain control.

Want to make better decisions?
Start by questioning your own biases and noticing the subtle moments when biases influence your perspective. After all, we all want to make better choices.

‍

Startup Growth
Bastian Moritz
Bastian Moritz
•
Startup Growth
•
December 11, 2023
2023-12-11

How do I use customer feedback without losing my vision?

Balancing the needs of customers while staying true to the original product vision is a critical and challenging aspect for any founder. This dilemma often leads to the unspoken question "How do I adapt my product based on customer feedback without losing sight of my original vision?"

This is a tough spot indeed. On one hand, customer feedback is invaluable for creating a product that truly meets market needs. On the other hand, there's a risk of straying too far from the initial vision and unique value proposition that made the product special in the first place.

A key part of navigating this is to have a clear, yet flexible, vision. It’s about understanding which parts of your vision are core and non-negotiable, and which parts can be adapted or evolved based on customer input. Regularly revisiting and refining your vision based on real-world insights is crucial.Also, it's important to identify the right customers to listen to. Not all feedback is equal, and focusing on feedback from your target market or ideal customer profile is essential.What's your take on this balance? Are there specific strategies or approaches you've considered or found effective in your experience?

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