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Featured from The Customer Centroid

Charlie Munger Lollapalooza
The Lollapalooza Effect: Charlie Munger's Blueprint for Mastering Complex Decisions

Charlie Munger offers understanding into the multifaceted nature of human psychology which is key to navigating complex decision making

Read article
Portrait of senior Venture Capitalist businesswoman wearing glasses, sitting in library, looking at the camera
Calculate TAM SAM SOM Realistically Bottom-up and Top-down—with Examples

How-to calculate your market size more objectively using multiple approaches to Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market

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Blitzscaling: Accelerate Your Business Growth and Dominate the Market

Gain a deeper understanding of this growth strategy, including key aspects of how blitzscaling is done, as outlined by Reid Hoffman and Chris Yeh.

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Strategy

The Lollapalooza Effect: Charlie Munger's Blueprint for Mastering Complex Decisions

Charlie Munger offers understanding into the multifaceted nature of human psychology which is key to navigating complex decision making
Strategic Growth
Dec 29
•
7 min read
•
Bastian Moritz
2023-12-29
Charlie Munger Lollapalooza
Strategy

Business & Growth Theories, Frameworks, Models, Methodologies

Understand business and growth using the proper frameworks, models, and methodologies.
Strategic Growth
Apr 19
•
7 min read
•
Bastian Moritz
2024-04-19
professor teaching Business and Growth Models
Strategy

AIDA to Effectively Lead Prospects to Take Action

The foundational concept in the study of consumer behavior and advertising strategy to effectively lead potential customers through these stages of AIDA towards a conversion event.
Strategic Growth
Apr 18
•
7 min read
•
Bastian Moritz
2024-04-18
AIDA Captain
Research

The Concept and Effects of Social Proof in Marketing and Sales

Customer Research
Mar 29
•
7 min read
•
Bastian Moritz
2024-03-29
Research

The Strategic Use of Repeated Exposure and the Phenomenon of Familiarity

The mere exposure effect plays a significant role in shaping consumer decisions, influencing marketing strategies, and driving business growth.
Customer Research
Jan 28
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7 min read
•
Bastian Moritz
2024-01-28
Woman with sunhat and sunscreen looking to hide from the mere exposure of the sun
Research

Effectively Leveraging Cognitive Dissonance in Marketing and Sales

How we can craft messages and strategies that carefully induce and resolve dissonance, guiding consumers toward desired outcomes
Customer Research
Feb 11
•
7 min read
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Bastian Moritz
2024-02-11
Social Psychologist Leon Festinger Cognitive Dissonance
Strategy

Strategy to integrate cognitive dissonance and the consistency principle for maximum impact

The most effective strategy to integrating both the psychology of cognitive dissonance and the consistency principle across the customer journey for maximum impact.
Strategic Growth
Feb 12
•
7 min read
•
Bastian Moritz
2024-02-12
Research

Anchoring, the Cognitive Bias That Makes Us Rely Too Much on Initial Information

The Cognitive Bias that influences our choices because we tend to put a disproportionate weight on an initial of information.
Customer Research
Sep 26
•
7 min read
•
Bastian Moritz
2023-09-26
Why we buy and the cognitive bias of anchoring applied to sales and marketing.
Customer Research
Bastian Moritz
Bastian Moritz
•
Customer Research
•
November 4, 2024
2024-11-04

My Biases Are Not Failures

I’m sitting in an important meeting and make a snap decision—maybe too quickly. Later, it turns out to be wrong. How did that happen? A moment of doubt that lingers. Why did I instinctively favor a colleague even when the facts said otherwise?

Our brain is a master of shortcuts—it tricks us faster than we realize. Situations like these aren’t rare; they shine a light on how our internal mechanisms shape our choices. These moments reveal a deeper truth: our brain operates on shortcuts.

Biases, or cognitive distortions, are systematic deviations in how we perceive and assess information. They come from the way our brain processes and simplifies decisions.

Here’s the kicker: Biases aren’t deliberate misdeeds, nor are they moral failings. They’re simply part of being human, and it’s okay to have them. What matters is how we deal with them.

Why does this matter?

Understanding that biases run on autopilot takes away the pressure to be perfect. These silent companions are part of our cognitive makeup—automatic processes that help us navigate daily life, sometimes for better, sometimes for worse.

Biases can lead to misjudgments, but they’re not inherently ethical missteps. They aren’t good or bad; they just are.

And that’s okay. Once we become aware of them, we have the power to make better, informed decisions and manage these unconscious influences. Recognizing them helps us make smarter choices.

What does this mean for you?

Whether at work, during negotiations, or when interacting with colleagues, ask yourself: Am I aware of how my perception is being shaped right now? The more you know your biases, the better you can question them and make wiser choices.

Biases affect more of our lives than we’d care to admit. But those who can identify and consciously manage them regain control.

Want to make better decisions?
Start by questioning your own biases and noticing the subtle moments when biases influence your perspective. After all, we all want to make better choices.

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