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Featured from The Customer Centroid

Charlie Munger Lollapalooza
The Lollapalooza Effect: Charlie Munger's Blueprint for Mastering Complex Decisions

Charlie Munger offers understanding into the multifaceted nature of human psychology which is key to navigating complex decision making

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Portrait of senior Venture Capitalist businesswoman wearing glasses, sitting in library, looking at the camera
Calculate TAM SAM SOM Realistically Bottom-up and Top-down—with Examples

How-to calculate your market size more objectively using multiple approaches to Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market

Read article
Group of founders huddle
Blitzscaling: Accelerate Your Business Growth and Dominate the Market

Gain a deeper understanding of this growth strategy, including key aspects of how blitzscaling is done, as outlined by Reid Hoffman and Chris Yeh.

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Branding

Landing Pages are Conversations Between Your Customers and You

A landing page is a conversation between your visitor and your brand, grounded in universal communication patterns while simultaneously tailored through specific messaging to your visitor’s needs and motivations.
Branding
Sep 4
•
7 min read
•
Bastian Moritz
2024-09-04
Sales

Lead Magnets: How-to Solve their 5 Most Difficult Challenges

By solving these key challenges you can develop lead magnets that effectively attract and convert your potential customers.
Customer-centric Sales
May 9
•
7 min read
•
Bastian Moritz
2024-05-09
professor experimenting with magnet got stuck to a model of a magnet
Sales

How You can use Lead Magnets Effectively within Your Customer-centric Growth Initiative

This value exchange is foundational in building a customer relationship: It is the transaction that starts your relationship.
Customer-centric Sales
May 2
•
7 min read
•
Bastian Moritz
2024-05-02
Sales

The 9 Components of any Offer

Translating the Hormozi offer framework into more commonly used terms and marketing lingo
Customer-centric Sales
Apr 16
•
7 min read
•
Bastian Moritz
2024-04-16
Alex Hormozi with book 100 Million Dollar Offers
Strategy

The Power of the Awareness-Intent Matrix: Stages of Awareness

How to align your communication and copy with customer readiness AND awareness for improved engagement and higher conversion rates.
Strategic Growth
Apr 9
•
7 min read
•
Bastian Moritz
2024-04-09
copywriters and marketers discussing awareness-level stages
Sales

Persuasion in Sales: Insights from Robert Cialdini's Influence for Salespeople

Customer-centric Sales
Dec 25
•
7 min read
•
Bastian Moritz
2023-12-25
Sales

Assembling the Perfect Sales Copy: Crafting Content That Converts

Create compelling sales copy by strategically understanding your audience to turn prospects into loyal customers.
Customer-centric Sales
Sep 13
•
7 min read
•
Bastian Moritz
2023-09-13
Strategy

Strategic Growth
Aug 20
•
7 min read
•
Bastian Moritz
2023-08-20
Strategy

Salespage vs. Landingpage

Optimize engagement and conversion by recognizing the unique characteristics and purpose of landing pages and sales pages.
Strategic Growth
Aug 19
•
7 min read
•
Bastian Moritz
2023-08-19
Software

Landing Pages: Crafting the Ultimate Conversion Machine

High-converting landing pages. Techniques that make visitors click and strategies that turn visitors into customers.
Growth Tech Stack
Aug 18
•
7 min read
•
Bastian Moritz
2023-08-18
Software

Webflow Project Guide: Ensuring Quality from Figma to Final Site

How you can ensure a smooth Figma to Webflow process, to get ROI and a webpage that aligns with your vision.
Growth Tech Stack
Aug 16
•
7 min read
•
Bastian Moritz
2023-08-16
No items found.
Customer-centric Sales
Bastian Moritz
Bastian Moritz
•
Customer-centric Sales
•
January 7, 2024
2024-01-07

Dr. Robert Cialdini Explains the Universal Principles of Influence

These principles, identified through Cialdini's extensive research and experiences, highlight key psychological factors that drive human behavior, particularly in contexts of persuasion and influence.

1. Principle of Reciprocation

We feel obligated to return favors or behaviors we receive.

The Hare Krishna Society often gives small items like flowers before asking for donations, leveraging this principle.

2. Principle of Scarcity

Items that are rare or limited in availability become more desirable.

Marketers create urgency through limited-time offers, enhancing the attractiveness of a product.

3. Principle of Authority

We are more inclined to follow the lead of credible, knowledgeable experts.

Authority figures or experts can influence decisions and behaviors more effectively.

4. Principle of Commitment

Once we take a stance or make a choice, we're more likely to act in ways that are consistent with that commitment.

Small initial commitments can lead to more significant actions aligned with the initial commitment.

5. Principle of Liking

We're more likely to comply with requests from people we know and like.

Tupperware parties use social relationships to facilitate sales, as purchases are made from friends or relatives.

Biases and Tupperware always reminds me of Charlie Munger; stack a couple of those biases and you have the Lollapalooza Effect.

6. Principle of Consensus

We're more likely to do something if we see others doing it too, especially those we identify with.

Products marketed as "best-selling" or "most popular" often use this principle to encourage purchases.

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More:

The Best Summary of Robert Cialdini’s book “Influence: The Psychology of Persuasion”.

We also applied Robert Cialdini's insights on influence for salespeople and how marketing professionals can use the psychology of persuasion.

Strategic Growth
Bastian Moritz
Bastian Moritz
•
Strategic Growth
•
December 7, 2023
2023-12-07

Daniel Kahneman Thinking Fast and Slow

Highlights in Daniel Kahneman's Lecture on "Thinking, Fast and Slow"

Highlight 1 "One Way Thoughts Come to Mind" (Timestamp ~6:06): Kahneman introduces us to the spontaneous generation of thoughts, an intriguing aspect of our mental System 1. This segment highlights how certain thoughts and ideas seem to appear out of nowhere, providing a glimpse into our mind's fast, intuitive, and often subconscious workings.

Highlight 2. "Another Way Thoughts Come to Mind" (Timestamp ~6:53): Diving deeper, Kahneman explores another facet of thought generation, shedding light on how our mind's System 2 operates. This part of the lecture underscores the slower, more deliberate process of thinking, emphasizing the logical and methodical aspects that contrast sharply with the impulsiveness of System 1.

3. "Another Function of System 2" (Timestamp ~9:05): In this segment, Kahneman expounds on an additional role of System 2, which involves oversight and control. He articulates how this system steps in to moderate and sometimes override the impulses and snap judgments of System 1, highlighting a crucial balance in our cognitive functions.

4. "Substitution: How to Jump to Conclusions" (Timestamp ~37:58): Perhaps one of the most intriguing parts of the lecture, this section delves into the concept of 'substitution.' Kahneman explains how our mind often replaces complex questions with simpler ones, leading to quick but sometimes erroneous conclusions. This phenomenon underscores the hidden biases and errors in our fast thinking.

5. "A Perceptual Illusion of Attribute Substitution" (Timestamp ~40:05): Finally, Kahneman presents a compelling demonstration of attribute substitution in action, illustrating how our perceptions can be misleading. This part of the talk vividly brings to life the pitfalls of intuitive judgments, showing how easily our senses and intuitions can deceive us.

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