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Featured from The Customer Centroid

Charlie Munger Lollapalooza
The Lollapalooza Effect: Charlie Munger's Blueprint for Mastering Complex Decisions

Charlie Munger offers understanding into the multifaceted nature of human psychology which is key to navigating complex decision making

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Portrait of senior Venture Capitalist businesswoman wearing glasses, sitting in library, looking at the camera
Calculate TAM SAM SOM Realistically Bottom-up and Top-down—with Examples

How-to calculate your market size more objectively using multiple approaches to Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market

Read article
Group of founders huddle
Blitzscaling: Accelerate Your Business Growth and Dominate the Market

Gain a deeper understanding of this growth strategy, including key aspects of how blitzscaling is done, as outlined by Reid Hoffman and Chris Yeh.

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Sales

Inbound Selling: Sales in the Age of Empowered Buyers

Through inbound selling, adapting to the buyer's journey and providing value through insight and empathy.
Customer-centric Sales
May 24
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7 min read
•
Bastian Moritz
2024-05-24
Sales

Day Trading Attention: A Discussion with ChatGPT

A discussion about the deep strategic foundations, to capitalize on market fluctuations to attract and engage users continuously.
Customer-centric Sales
May 19
•
7 min read
•
Bastian Moritz
2024-05-19
Sales

To Sell is Human, Just as Humans Buy From Humans

Selling isn't just for salespeople. Whether you're pitching an idea, influencing a team, or trying to get buy-in from stakeholders, understanding the human side of sales is crucial.
Customer-centric Sales
May 17
•
7 min read
•
Bastian Moritz
2024-05-17
Daniel Pink To Sell is Human
Sales

Lead Magnets: How-to Solve their 5 Most Difficult Challenges

By solving these key challenges you can develop lead magnets that effectively attract and convert your potential customers.
Customer-centric Sales
May 9
•
7 min read
•
Bastian Moritz
2024-05-09
professor experimenting with magnet got stuck to a model of a magnet
Sales

How You can use Lead Magnets Effectively within Your Customer-centric Growth Initiative

This value exchange is foundational in building a customer relationship: It is the transaction that starts your relationship.
Customer-centric Sales
May 2
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7 min read
•
Bastian Moritz
2024-05-02
Sales

The 9 Components of any Offer

Translating the Hormozi offer framework into more commonly used terms and marketing lingo
Customer-centric Sales
Apr 16
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7 min read
•
Bastian Moritz
2024-04-16
Alex Hormozi with book 100 Million Dollar Offers
Strategy

The Power of the Awareness-Intent Matrix: Stages of Awareness

How to align your communication and copy with customer readiness AND awareness for improved engagement and higher conversion rates.
Strategic Growth
Apr 9
•
7 min read
•
Bastian Moritz
2024-04-09
copywriters and marketers discussing awareness-level stages
Sales

Customer-centric Communication Along your Buyer's Journey

A nuanced understanding between contacts, leads, prospects, and customers enables sales and marketing teams to be more strategic, empathetic, and effective in their roles.
Customer-centric Sales
Feb 24
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7 min read
•
Bastian Moritz
2024-02-24
A male and a female smiling and looking into the camera selling boxes
Sales

Persuasion in Sales: Insights from Robert Cialdini's Influence for Salespeople

Customer-centric Sales
Dec 25
•
7 min read
•
Bastian Moritz
2023-12-25
Strategy

Quality Documentation Might Just be How Tech Companys Stand out

Well-crafted developer documentation emerges as a strategic asset influencing purchase decisions in a competitive market.
Strategic Growth
Sep 20
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7 min read
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Bastian Moritz
2023-09-20
Sales

Assembling the Perfect Sales Copy: Crafting Content That Converts

Create compelling sales copy by strategically understanding your audience to turn prospects into loyal customers.
Customer-centric Sales
Sep 13
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7 min read
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Bastian Moritz
2023-09-13
Software

Landing Pages: Crafting the Ultimate Conversion Machine

High-converting landing pages. Techniques that make visitors click and strategies that turn visitors into customers.
Growth Tech Stack
Aug 18
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7 min read
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Bastian Moritz
2023-08-18
Sales

Changing the Game: Navigating Sales in a World That Refuses to Stay Still

Discover the evolution of modern sales in a dynamic market beyond outdated scripts and stereotypes.
Customer-centric Sales
Aug 17
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7 min read
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Bastian Moritz
2023-08-17
Software

AI and Sales: A 2023 Snapshot

The debate on AI's role in sales and shopping: Simplification or taking away choice? Convenience or throttled autonomy?
Growth Tech Stack
Aug 17
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7 min read
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Bastian Moritz
2023-08-17
Sales

The Challenger Sale: Keeping your Prospects on their Toes

"The Challenger Sale" model shifts the traditional focus from relationship-building to engaging customers through insights that challenge their preconceptions and encourage innovative solutions to their problems.
Customer-centric Sales
Jun 22
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7 min read
•
Bastian Moritz
2023-06-22

A Framework for Conducting New Revenue Sprint Reviews

The framework is designed for rapid iteration and learning, enabling sales teams to fine-tune their approach based on data-driven insights. The goal is to generate actionable outcomes that refine both targeting and messaging to maximize new revenue potential.
Jun 26
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7 min read
•
Bastian Moritz
2022-06-26
Sales

Expert Advice When Transitioning from Founder-led Sales to a Sales Team

Sales consulting can help get your startup on the next level by transitioning from founder-led sales to a repeatable sales process for a sales team.
Customer-centric Sales
Feb 22
•
7 min read
•
Bastian Moritz
2022-02-22
3 business people standing giving a presentation to startup founders sitting around a table
Sales

Customer-Centric Sales Drives Growth

While the typical, modern business structures designed by Peter Drucker have largely survived to this day, the role of salespeople has changed dramatically.
Customer-centric Sales
Jul 23
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7 min read
•
Bastian Moritz
2021-07-23
A man in a dark suit stands next to another man and explains him market data on a laptop

Founder-Led Sales: A Startup's Key to Achieving Product-Market Fit

The critical importance of founder-led sales in achieving product-market fitness.
May 22
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7 min read
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Bastian Moritz
2021-05-22
two founders standing behind a package and smiling into the camera
No items found.
Customer-centric Sales
Bastian Moritz
Bastian Moritz
•
Customer-centric Sales
•
January 7, 2024
2024-01-07

Dr. Robert Cialdini Explains the Universal Principles of Influence

These principles, identified through Cialdini's extensive research and experiences, highlight key psychological factors that drive human behavior, particularly in contexts of persuasion and influence.

1. Principle of Reciprocation

We feel obligated to return favors or behaviors we receive.

The Hare Krishna Society often gives small items like flowers before asking for donations, leveraging this principle.

2. Principle of Scarcity

Items that are rare or limited in availability become more desirable.

Marketers create urgency through limited-time offers, enhancing the attractiveness of a product.

3. Principle of Authority

We are more inclined to follow the lead of credible, knowledgeable experts.

Authority figures or experts can influence decisions and behaviors more effectively.

4. Principle of Commitment

Once we take a stance or make a choice, we're more likely to act in ways that are consistent with that commitment.

Small initial commitments can lead to more significant actions aligned with the initial commitment.

5. Principle of Liking

We're more likely to comply with requests from people we know and like.

Tupperware parties use social relationships to facilitate sales, as purchases are made from friends or relatives.

Biases and Tupperware always reminds me of Charlie Munger; stack a couple of those biases and you have the Lollapalooza Effect.

6. Principle of Consensus

We're more likely to do something if we see others doing it too, especially those we identify with.

Products marketed as "best-selling" or "most popular" often use this principle to encourage purchases.

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More:

The Best Summary of Robert Cialdini’s book “Influence: The Psychology of Persuasion”.

We also applied Robert Cialdini's insights on influence for salespeople and how marketing professionals can use the psychology of persuasion.

Strategic Growth
Bastian Moritz
Bastian Moritz
•
Strategic Growth
•
December 7, 2023
2023-12-07

Daniel Kahneman Thinking Fast and Slow

Highlights in Daniel Kahneman's Lecture on "Thinking, Fast and Slow"

Highlight 1 "One Way Thoughts Come to Mind" (Timestamp ~6:06): Kahneman introduces us to the spontaneous generation of thoughts, an intriguing aspect of our mental System 1. This segment highlights how certain thoughts and ideas seem to appear out of nowhere, providing a glimpse into our mind's fast, intuitive, and often subconscious workings.

Highlight 2. "Another Way Thoughts Come to Mind" (Timestamp ~6:53): Diving deeper, Kahneman explores another facet of thought generation, shedding light on how our mind's System 2 operates. This part of the lecture underscores the slower, more deliberate process of thinking, emphasizing the logical and methodical aspects that contrast sharply with the impulsiveness of System 1.

3. "Another Function of System 2" (Timestamp ~9:05): In this segment, Kahneman expounds on an additional role of System 2, which involves oversight and control. He articulates how this system steps in to moderate and sometimes override the impulses and snap judgments of System 1, highlighting a crucial balance in our cognitive functions.

4. "Substitution: How to Jump to Conclusions" (Timestamp ~37:58): Perhaps one of the most intriguing parts of the lecture, this section delves into the concept of 'substitution.' Kahneman explains how our mind often replaces complex questions with simpler ones, leading to quick but sometimes erroneous conclusions. This phenomenon underscores the hidden biases and errors in our fast thinking.

5. "A Perceptual Illusion of Attribute Substitution" (Timestamp ~40:05): Finally, Kahneman presents a compelling demonstration of attribute substitution in action, illustrating how our perceptions can be misleading. This part of the talk vividly brings to life the pitfalls of intuitive judgments, showing how easily our senses and intuitions can deceive us.

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