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Featured from The Customer Centroid

Charlie Munger Lollapalooza
The Lollapalooza Effect: Charlie Munger's Blueprint for Mastering Complex Decisions

Charlie Munger offers understanding into the multifaceted nature of human psychology which is key to navigating complex decision making

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Portrait of senior Venture Capitalist businesswoman wearing glasses, sitting in library, looking at the camera
Calculate TAM SAM SOM Realistically Bottom-up and Top-down—with Examples

How-to calculate your market size more objectively using multiple approaches to Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market

Read article
Group of founders huddle
Blitzscaling: Accelerate Your Business Growth and Dominate the Market

Gain a deeper understanding of this growth strategy, including key aspects of how blitzscaling is done, as outlined by Reid Hoffman and Chris Yeh.

Read article
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Startups

The Brutal Realities of Startup Success: YC’s Essential Advice Through a First-Principles Lens

YC’s startup secrets through the lens of foundational business wisdom. YC's principles are based in deeply validated strategies of startup growth.
Startup Growth
Nov 6
•
7 min read
•
Bastian Moritz
2024-11-06
Sales

To Sell is Human, Just as Humans Buy From Humans

Selling isn't just for salespeople. Whether you're pitching an idea, influencing a team, or trying to get buy-in from stakeholders, understanding the human side of sales is crucial.
Customer-centric Sales
May 17
•
7 min read
•
Bastian Moritz
2024-05-17
Daniel Pink To Sell is Human
Startups

Blitzscaling: Accelerate Your Business Growth and Dominate the Market

Gain a deeper understanding of this growth strategy, including key aspects of how blitzscaling is done, as outlined by Reid Hoffman and Chris Yeh.
Startup Growth
Jan 1
•
7 min read
•
Bastian Moritz
2024-01-01
Group of founders huddle
Startups

How to Actually Develop an Minimum Viable Product

“Minimum” refers to the smallest set of features needed to deploy the product for early adopters. “Viable” means that the product must be capable of delivering a core value.
Startup Growth
Apr 21
•
7 min read
•
Bastian Moritz
2024-04-21
happy vs unhappy user of an MVP Minimum Viable Product
Strategy

VUCA World: The Reality of Change

Develop a VUCA-ready culture for sustaining long-term success in a VUCA world.
Strategic Growth
Apr 19
•
7 min read
•
Bastian Moritz
2024-04-19
Aviation salute exchange of a mission-ready helicopter
Startups

The Concept of "Tarpit Ideas" in the Context of Decision-making and Strategy

An analytical approach to help you mitigate the risks associated with tarpit ideas, these enticing but potentially fruitless ventures.
Startup Growth
Apr 16
•
7 min read
•
Bastian Moritz
2024-04-16
Sales

The 9 Components of any Offer

Translating the Hormozi offer framework into more commonly used terms and marketing lingo
Customer-centric Sales
Apr 16
•
7 min read
•
Bastian Moritz
2024-04-16
Alex Hormozi with book 100 Million Dollar Offers
Strategy

Success Inevitable: Riding the Wave of Mega Trends Pulls You Forward

Even if you ride the tidal waves of Mega Trends on a wooden barndoor you’ll likely be a super successful surfer out there. All you have to manage is to stay on the wave at all cost.
Strategic Growth
Mar 11
•
7 min read
•
Bastian Moritz
2024-03-11
Professional Surfer riding the huge wave with success
Sales

Better meet customer needs by focusing on the demand-side

How focusing on the demand-side will better meet consumer needs, potentially creating new markets or disrupting existing ones.
Customer-centric Sales
Mar 8
•
7 min read
•
Bastian Moritz
2024-03-08
Sales

Customer-centric Communication Along your Buyer's Journey

A nuanced understanding between contacts, leads, prospects, and customers enables sales and marketing teams to be more strategic, empathetic, and effective in their roles.
Customer-centric Sales
Feb 24
•
7 min read
•
Bastian Moritz
2024-02-24
A male and a female smiling and looking into the camera selling boxes
Sales

Mastering Ideal Customer Profiles: A Deep Dive with B2B, B2C, and a Startup Case Study

Create effective Ideal Customer Profiles that are rooted in data, feedback, and cross-functional collaboration. Explore the nuances of ICP through detailed case studies on a tech company, a consumer goods brand, and a budding startup.
Customer-centric Sales
Oct 1
•
7 min read
•
Bastian Moritz
2023-10-01
Thumbnail group of persons finding out something interesting
Sales

Persuasion in Sales: Insights from Robert Cialdini's Influence for Salespeople

Customer-centric Sales
Dec 25
•
7 min read
•
Bastian Moritz
2023-12-25
Sales

Introduction to Demand Generation

Demand generation is a key aspect of marketing that involves a deeper engagement you’re your potential customers to cultivate an enduring interest and need.
Customer-centric Sales
Dec 21
•
7 min read
•
Bastian Moritz
2023-12-21
Sales

What Salespeople Can Learn from Daniel Kahneman’s "Thinking, Fast and Slow"

...and applying the principles of the process of thinking in your sales strategies
Customer-centric Sales
Nov 28
•
7 min read
•
Bastian Moritz
2023-11-28
Nobel Prize Winner Daniel Kahneman explaining
Sales

Sales in the Context of Social Media

A curated anthology of HubSpot's top blog posts on social selling. Learn how to effectively connect and sell in in the evolving world of social media-driven commerce.
Customer-centric Sales
Dec 5
•
7 min read
•
Bastian Moritz
2023-12-05
Diverse group of adults standing in front of a blackboard, jointly focused on smartphones.
Sales

What is the Buyer’s Journey: Key to Tailored Marketing and Sales Success

By understanding what a buyer is doing and thinking at each stage, you can tailor your approaches and messages to effectively guide your buyers towards a positive decision.
Customer-centric Sales
Oct 31
•
7 min read
•
Bastian Moritz
2023-10-31
Sales

The Elevator Pitch: Your 8-Second Window to Impress

Ready to create your elevator pitch? The components - brevity, a clear value proposition, and a strong opening - are the foundation.
Customer-centric Sales
Oct 30
•
7 min read
•
Bastian Moritz
2023-10-30
Startups

Growing Your Startup Organically

Actionable strategies to grow your (startup) business organically when you are self-funded aka bootstraped.
Startup Growth
Oct 15
•
7 min read
•
Bastian Moritz
2023-10-15
Sales

Using Cognitive Biases in Sales & Software Trials: Loss Aversion, the Endowment Effect, and the Scarcity Bias

Learn the psychology behind 3 key cognitive biases in sales and discover how software companies leverage them to entice you into free trials of their premium features.
Customer-centric Sales
Oct 20
•
7 min read
•
Bastian Moritz
2023-10-20
Sales

Crafting Custom Lists: The Underrated Key to Authentic Business Engagement

Discover the magic of crafting your own lists: Understand why creating your own lists, based on genuine research, is the secret weapon for businesses aiming for authentic and effective engagement.
Customer-centric Sales
Oct 8
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7 min read
•
Bastian Moritz
2023-10-08
Sales

Mastering Sales Qualification: A Deep Dive from Core Frameworks to Contemporary Challenges

From foundational frameworks like BANT to emerging trends, experience theory and practice intertwined with a case study as your guide.
Customer-centric Sales
Sep 29
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7 min read
•
Bastian Moritz
2023-09-29
Sales

Unlock Precision Targeting: Distinguishing ICPs from Buyer Personas

The strategic world of ICPs and Buyer Personas. Learn how to transform your targeting approach with precision.
Customer-centric Sales
Sep 23
•
7 min read
•
Bastian Moritz
2023-09-23
Opinion

The Story of Daniel and Mara Launching a DTC Ecommerce Brand - UPDATED!

Udpated: Daniel, believes a referral program right from the launch will incentivize his initial customers to spread the word and bring in more buyers. But to combine this with the existing 25% discount offer? Mara perceives several challenges…
Opinion
Sep 5
•
7 min read
•
Bastian Moritz
2023-09-05
Strategist sitting in cafe explaining client a business strategy
Startups

Early Adopter are Customers, not Pilots from CIOs

An early adopter is someone who has a real business case and are willing to solve for that by actually paying for their problem to be solved today.
Startup Growth
Sep 15
•
7 min read
•
Bastian Moritz
2023-09-15
Startups

An Easy to Apply Framework of "Talking to Customers"

"The Mom Test" offers valuable principles for early-stage startups and entrepreneurs to validate their ideas without falling into the trap of false positives.
Startup Growth
Sep 4
•
7 min read
•
Bastian Moritz
2023-09-04
Woman holding up a tablet in a doctors office
Sales

Changing the Game: Navigating Sales in a World That Refuses to Stay Still

Discover the evolution of modern sales in a dynamic market beyond outdated scripts and stereotypes.
Customer-centric Sales
Aug 17
•
7 min read
•
Bastian Moritz
2023-08-17
Startups

Founder-led Sales and Its Growth Challenges

Founder-led sales is a journey that brings founders closer to their customers, offering invaluable insights while presenting its unique set of challenges.
Startup Growth
Aug 16
•
7 min read
•
Bastian Moritz
2023-08-16
Startups

Understanding Customer Value Thanks to the Founders Doing Sales

How you will uncover customer value and propell product development by doing founder-led sales
Startup Growth
Aug 14
•
7 min read
•
Bastian Moritz
2023-08-14
Sales

The Challenger Sale: Keeping your Prospects on their Toes

"The Challenger Sale" model shifts the traditional focus from relationship-building to engaging customers through insights that challenge their preconceptions and encourage innovative solutions to their problems.
Customer-centric Sales
Jun 22
•
7 min read
•
Bastian Moritz
2023-06-22

A Framework for Conducting New Revenue Sprint Reviews

The framework is designed for rapid iteration and learning, enabling sales teams to fine-tune their approach based on data-driven insights. The goal is to generate actionable outcomes that refine both targeting and messaging to maximize new revenue potential.
Jun 26
•
7 min read
•
Bastian Moritz
2022-06-26
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Startup Growth
Bastian Moritz
Bastian Moritz
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Startup Growth
•
March 12, 2024
2024-03-12

The Best Startup Job Ad in the World

Arguably the best job ad in the world? Comes from Extropic in a very straightforward way.

"Yes, but Bastian, a sexy startup has no shortage of skilled specialists".

It's not a sexy ad either.

Because, curious people want to work on interesting problems - not on boring tasks that a computer could do but you refused to invest in.

And how do you spark curiosity?

By making an engaging video.

A good video has nothing to do with effects, VFX and SFX, or quick cuts that make you and your applicants feel nauseated as if you've just been on a rollercoaster.

A good video needs a compelling theme.

A theme that captivates its target audience AND people who think "Oh, Charlie might be interested in this topic and they probably haven't heard of it yet so I am going to tell them about it…"

"That's an exciting topic!", even I thought to myself, who understands nothing of what the founders are discussing. Even though we were once invited by the researchers at Fraunhofer IAF to find out first-hand how research is being conducted at the bleeding-edge of III-V semiconductors. So yes, I may know a bit more about semiconductors than the average person on the interwebs. But I didn't study physics, computer science nor electrical engineering.

“A good video is all about an interesting topic told well and without cliches,” as Niko likes to say.

How do you make a great video?

IMHO: The easiest way is to simply explain it.

Explain it to an interested layperson.

Just like Guillaume Verdon and Trevor McCourt explain it to Garry Tan. Garry is asking these questions that we’d like to ask Guillaume and Trevor ourselves. And questions that the right applicant might be able to ask them very soon themselves.

The entire video leads with “what ground-breaking thing is going on here?”

Not the fact that they're going from stealth startup to launch.

Not the fact that Verdon’s anonymous X account had been "doxed" by the New York Times.

But the fact that they were able to keep my attention for 10 minutes, despite it quickly became clear that it was a recruitment video, makes it... arguably the best job ad in the world.

Last week I talked about the best product demo in the world.

This week I talked about the best job ad in the world.

If you don't want to miss anything "best in the world", subscribe now and click the like button.

Customer-centric Sales
Bastian Moritz
Bastian Moritz
•
Customer-centric Sales
•
January 7, 2024
2024-01-07

Dr. Robert Cialdini Explains the Universal Principles of Influence

These principles, identified through Cialdini's extensive research and experiences, highlight key psychological factors that drive human behavior, particularly in contexts of persuasion and influence.

1. Principle of Reciprocation

We feel obligated to return favors or behaviors we receive.

The Hare Krishna Society often gives small items like flowers before asking for donations, leveraging this principle.

2. Principle of Scarcity

Items that are rare or limited in availability become more desirable.

Marketers create urgency through limited-time offers, enhancing the attractiveness of a product.

3. Principle of Authority

We are more inclined to follow the lead of credible, knowledgeable experts.

Authority figures or experts can influence decisions and behaviors more effectively.

4. Principle of Commitment

Once we take a stance or make a choice, we're more likely to act in ways that are consistent with that commitment.

Small initial commitments can lead to more significant actions aligned with the initial commitment.

5. Principle of Liking

We're more likely to comply with requests from people we know and like.

Tupperware parties use social relationships to facilitate sales, as purchases are made from friends or relatives.

Biases and Tupperware always reminds me of Charlie Munger; stack a couple of those biases and you have the Lollapalooza Effect.

6. Principle of Consensus

We're more likely to do something if we see others doing it too, especially those we identify with.

Products marketed as "best-selling" or "most popular" often use this principle to encourage purchases.

---

More:

The Best Summary of Robert Cialdini’s book “Influence: The Psychology of Persuasion”.

We also applied Robert Cialdini's insights on influence for salespeople and how marketing professionals can use the psychology of persuasion.

Strategic Growth
Bastian Moritz
Bastian Moritz
•
Strategic Growth
•
December 7, 2023
2023-12-07

Daniel Kahneman Thinking Fast and Slow

Highlights in Daniel Kahneman's Lecture on "Thinking, Fast and Slow"

Highlight 1 "One Way Thoughts Come to Mind" (Timestamp ~6:06): Kahneman introduces us to the spontaneous generation of thoughts, an intriguing aspect of our mental System 1. This segment highlights how certain thoughts and ideas seem to appear out of nowhere, providing a glimpse into our mind's fast, intuitive, and often subconscious workings.

Highlight 2. "Another Way Thoughts Come to Mind" (Timestamp ~6:53): Diving deeper, Kahneman explores another facet of thought generation, shedding light on how our mind's System 2 operates. This part of the lecture underscores the slower, more deliberate process of thinking, emphasizing the logical and methodical aspects that contrast sharply with the impulsiveness of System 1.

3. "Another Function of System 2" (Timestamp ~9:05): In this segment, Kahneman expounds on an additional role of System 2, which involves oversight and control. He articulates how this system steps in to moderate and sometimes override the impulses and snap judgments of System 1, highlighting a crucial balance in our cognitive functions.

4. "Substitution: How to Jump to Conclusions" (Timestamp ~37:58): Perhaps one of the most intriguing parts of the lecture, this section delves into the concept of 'substitution.' Kahneman explains how our mind often replaces complex questions with simpler ones, leading to quick but sometimes erroneous conclusions. This phenomenon underscores the hidden biases and errors in our fast thinking.

5. "A Perceptual Illusion of Attribute Substitution" (Timestamp ~40:05): Finally, Kahneman presents a compelling demonstration of attribute substitution in action, illustrating how our perceptions can be misleading. This part of the talk vividly brings to life the pitfalls of intuitive judgments, showing how easily our senses and intuitions can deceive us.

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